We offer pre-orders on items that are currently out of stock and coming back and coming soon items. Please check product pages for information on expected product timelines. Pre-orders require payment to be made at checkout.

If you have ordered multiple items, all items will ship together once the out-of-stock item is back in stock. Although we will try our best to give an exact estimate on the product page, ship dates are not guaranteed and delays may occur.

Please review the product page for clarification regarding if the product will be restocked, and, if so, its estimated timelines.

If you've ordered an out of stock item, please make sure to make the following emails accepted senders in your email to receive updates: hello@flowfitactivewear.com

Check out the specific product page for expected timelines. Your order will ship in full once your pre-ordered item is back in stock and you will be notified via email. Please keep an eye on your email for tracking.

We’re so sorry for the mix-up with your order! Let’s fix this right away. Please contact us here, hello@flowfitactivewear.com providing a photo of the incorrect item along with your order details, and we'll be happy to assist you.

We deeply apologise that your item arrived in less than perfect condition. We thoroughly inspect all products before they’re shipped, so we’re sorry that this one slipped through. Please send us your order number and a photo of the damaged item (make sure the FLOWFIT tag is visible and still attached) via our contact email hello@flowfitactivewear.com, and we’ll resolve this for you immediately.

This is concerning, as we carefully check and weigh all packages before dispatching them. Please contact us via our email hello@flowfitactivewear.com with your order details and let us know if the package appeared tampered with. Our team will investigate and resolve this for you promptly.

We know how eager you are to receive your items, so we work quickly to dispatch orders. Unfortunately, this means we might not be able to modify your order details once it’s confirmed (so double-check before you click confirm). If you need to amend or cancel your order, please send your order number and requested changes to our email hello@flowfitactivewear.com. We’ll do our best to assist you.

We do not include gift receipts with your order. If the recipient needs to return, exchange, or has any questions about their product, please have them email hello@flowfitactivewear.com with your original order number.